Software test maturity assessment and test process improvement: A multivocal literature review

Context: Software testing practices and processes in many companies are far from being mature and are usually conducted in ad-hoc fashions. Such immature practices lead to various negative outcomes, e.g., ineffectiveness of testing practices in detecting all the defects, and cost and schedule overruns of testing activities. To conduct test maturity assessment (TMA) and test process improvement (TPI) in a systematic manner, various TMA/TPI models and approaches have been proposed.